Made-to-order prints
Each INEDITA print is produced for the unique seed and configuration chosen by the customer. Because it is made to the customer’s specifications and clearly personalised, the ordinary change-of-mind right of withdrawal does not apply.
Cancellation before production
Contact support@inedita.art immediately. If production has not begun, we may be able to cancel and refund the order. Once production has begun, a change-of-mind cancellation is no longer possible.
Damaged, faulty, incorrect or missing orders
Tell us as soon as practical and include your order number, a description of the problem and, for visible damage or an incorrect item, clear photos of the product and packaging. We will assess the case and provide the remedy required by law, which may be a repair, replacement, reprint, price reduction or refund. There is no return cost for goods that are not in conformity.
Before returning anything
Do not send an item to Studio Contiero, the print lab or any address found on the parcel without contacting us first. We handle each case individually and will provide the correct return instructions when a physical return is necessary.
Your statutory rights
This policy does not limit the mandatory legal guarantee or any other consumer right that cannot legally be excluded.